Everpop · Help center
Help center
Short, honest answers about Everpop. Can't find yours? Every page ends with a way to reach a person.
Making Shorts
- Uploading a videoWhich files work, how big they can be on each plan, and why Everpop needs the file itself.
- How Everpop picks your clipsWhat the engine looks at, the clip styles you can ask for, how long clips run and how long a render takes.
- Why a render made fewer ShortsThe honest reasons a video can give fewer clips than your plan allows, and what to try next.
- Captions and languagesCaption styles and fonts, the languages Everpop captions in, how to fix a word, and how to turn captions off.
Posting
Your plan, your data and support
- Trial, billing, cancelling and refundsWhat the free trial includes, how billing works, how to cancel, and when money comes back.
- When a render failsWhat a failed render costs you (nothing from your allowance), what to try, and how to tell us.
- Privacy, data export and deletionHow to download your data, how to delete your account, and what happens to your Shorts.
- How to contact supportEmail a person, send a problem report with one click, and where privacy, security and copyright questions go.