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When a render fails
What a failed render costs you (nothing from your allowance), what to try, and how to tell us.
Nothing is lost
If a render fails, your video stays in your library and the render doesn't use a video from your monthly allowance. When Everpop knows what went wrong, the render card says so in plain words.
For your free first video: it stays free, so you can try again, up to 5 attempts. If those all failed on our end, email support and we'll look into it.
What to try
Start on the render card: press Try again. If the same thing would fail again, the card offers Start a new render instead. When the card names a reason, it also says what to do. Two you may see:
- "We couldn't decode this recording reliably. Export a new H.264 MP4 and upload it again."
- "This render ran past our time limit, so it stopped before finishing. If the video is long, trim it to the part you want."
Still failing? Press Report a problem on the card: it sends us the details, so you don't have to describe them.
What does count
A render that completes uses one video from your allowance, even if you discard every clip it made. In the editor, the first 3 re-renders of each clip are free; each one after that uses one video.